Frequently Asked Questions

We ship our products to all locations within the United States and Canada as well as most international destinations. Depending on the location we use USPS, Canada Post or FedEx. If you require a certain shipping company or shipping method, please include this information on your order notes or send us an email. Additional shipping and handling charges may apply to orders with special requests ie. overnight shipping.

The risk of loss and title for all merchandise ordered on this web site pass to you when the product is delivered to the shipping carrier. We do not take responsibility on behalf of any shipping company for lost or stolen packages as once it leaves our facility, it is out of our control. If something happens, we will still assist you with contacting the shipping company, as well as any shipping claims that need to be made on our behalf.

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details on duties and customs. The customs and duty value of any order placed with Gladiator Joe Inc. is the price paid for the products, shipping is not included into the value of the package.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@gladiatorjoe.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@gladiatorjoe.com

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.